30-day money back guarantee
If you are not satisfied with your purchase, then get in touch and we'll either replace it, or send it back and get a refund. Just let us know within seven days of receiving your goods and we'll make sure you are completely satisfied.
What payment cards do you accept?
We accept all major credit and debit cards.
Are my payment details safe?
Absolutely. We use secure payments systems, which does not reveal the credit or debit card details to us. Only the payment system sees that information.
Do you offer other payment services?
Of course, because we want our valued customers to feel safe when buying from us. We offer PayPal, Google Pay, and Shop Pay. These are all well trusted payment services, over which you have full control. We will never get to see the payment card details and would never attempt to do so. We want to provide a first-class service, selling 100% genuine products, and not poke around in anyone's financial details!
Can I delete my account with you?
Yes, you can. We'd be sad to see you go, but it's your choice and we respect that. Once you request the deletion of your account, the payment details are also deleted. This is irreversible and we cannot reactivate a deleted account or payment information.
Are my account details safe?
Yes, and we would never reveal any aspect of your data to anyone. We're in the market of bringing first class products to our wonderful customers, and not selling people's activities. That's just plain rude!
How can I reach you about an order, payment, or any other reason?
Click here to go to our Contact Us page. You can send us a message through the page, email us, or if you need a response immediately give us a call. You'll get to speak to a real person in the UK with the same passions for looking glamourous as yourself.
What if there's a problem with the product when I receive it?
You have nothing to worry about. Click Here to discover our refund policy. If there is something missing, or the product is damaged in any way, we will replace it.
How about recycling?
We have designed the Liberty Nailbar and its packaging to be fully recyclable, although we don't expect you to consider this for many years! However, the supplied tack, so important to the use of the Liberty Nailbar isn't currently recyclable. But don't worry about it. I'm sure we'll cover that too in the near future.
What if I lose a part?
We all know accidents will happen. At some point, a finger will fall foul of a vacuum cleaner or an overzealous pet. To overcome this potential disastrous event, we sell fingers, lids, and feet to keep your Liberty Nailbar going.
We're always on hand to help
Problems with your order, want to ask questions about any of our products, or want to know more about how to use the Liberty Nailbar? Email us at firstname.lastname@example.org, or call 01202 287499. We're based in the UK and our office hours are:
Monday - Friday: 9am - 5pm